Delivery

 DELIVERY RATE INFORMATION

PLEASE NOTE, WE RESERVE THE RIGHT TO AMEND THE PRICE OF ANY SURFBOARD WE SHIP TO DESTINATIONS SUCH AS NORWAY, CANARY ISLANDS, SWEDEN, ISLE OF MAN, ISLE OF WRIGHT AND OTHER DESTINATIONS IN EUROPE. WE WILL CONTACT YOU IN THE CASE OF SUCH AMENDMENTS.

 

 

Currency Conversion information

Using our currency conversion icons are to give you an idea of the price in your country's currency but we only sell our products in British Pounds. This means that you will be billed in GBP and any exchange rate will be decided by your issuing bank. Using our currency conversion system is at your decretion and may not conclude your final price. If you are unsure, we suggest shopping in GBP and contacting your bank to find out if there is any fees/what your bank's exchange rate might be. We cannot be held responsible for any mis calculations due to rates maintained by your bank.

 


When is my order going to be posted to me?

Orders placed before 1pm from Monday to Friday will be dispatched and posted the same day. Orders placed after 1pm on these days will be dispatched the very next day, except on a Fridays when orders are sent out on the following Monday. No post is dispatched or delivered on Bank holidays as they are classed as a weekend day. All orders are subject to stock levels and if there is any problem with your order we will inform you as soon as possible.

Please note, we can arrange Saturday deliveries on any item. Please email us before you order as prices are different to weekdays.


How much will the postage cost for my order?

The UK, European and international shipping costs and options are displayed in the checkout, on the delivery tab within each products page and at the bottom of this page. We only charge the highest postage cost on any item in your basket in total, or in other words the most expensive postage price is all you pay for no matter how many items you want to buy.


What postage services do you you offer to the United Kingdom?

For smaller UK orders we use Royal Mail First or Second Class post and Parcel Force which can take 1-4 working days (including Saturday) to be delivered.

Large or expensive items and express orders will be sent by Courier or Royal Mail Special Delivery which are insured and include a sign-for service so you can track the package and confirm the item is in transit or has been delivered and when. Most orders sent by these services will arrive with you next working day (including Saturday with Special Delivery), apart from some postcodes in the highlands, Northern Ireland and UK islands which take 2-3 days - see the chart below for a full list of destinations and prices.

You can choose express delivery on any item in our store if you want something fast and we provide tracking information by email whenever possible. We are also developing a great new feature which will be available very soon that lets you easily check online at anytime to see if your order has been processed, dispatched and in transit. If your order doesn't arrive within a week of the posting date please contact us for assistance.

UK Mainland delivery Post Codes (England & Wales):

All post codes except those below.

UK Highlands and Islands post codes (Scottish Highlands & Islands, Channel Islands, Isle of Man, Isle of Wight, Nothern Ireland):

AB 31-38, AB 40-46, BT (All), Channel Islands (All), HS (All), IM (All) IV 1-28, IV 30-32, IV 36-49, IV 51-56, IV 63, KA 27-28, KW 1-17, PA 20-38, PA 41-49, PA 60-78, PH 4-44, PH 49-50, ZE (All).


I live outside the UK, what International postage services are available?

We use Royal Mail Airmail with insurance and sign-for services for small and some medium size orders to Europe and the rest of the world. Anything generally above 2Kg we will send with International couriers, again with insurance and sign-for options included. Tracking will be provided if it is available to us which will be the customers responsibility to monitor. In the instance that no tracking is available and you are concerned about where your order is please get in touch and we will try to help you find it.

For larger items and surfboards we ship to all of Europe and beyond with reputable couriers and our prices are displayed at the bottom of this page. Here is a list of countries we ship to, however if you are not on this list or live on an island please contact us and we will quote you a custom shipping price to your country if possible.

European (EU) destinations:

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

World destinations:

Australia, Argentina, Bosnia, Brazil, Canada, Chile, Croatia, Iceland, Japan, New Zealand, Norway, Peru, Switzerland, Turkey, United States.

Note on VAT (Value Added Tax). VAT is added to the price of all our goods and will be charged to all UK and EU delivery address orders. If you would like your order delivered outside of this zone or live on the UK Channel Islands the VAT will be deducted at the checkout and you will not be charge it (Excludes any postal charges). World wide orders outside of the EU may be liable for import duties or taxes payable to your customs office. If you are unsure about the import duties and taxes please refer to you own countries customs website for further information.


I think my item is possibly lost in the post, what do I do? 

More often than not items are usually just delayed in the post rather than lost. If your order is not with you within two working days for UK Mainland Next Day orders, a few more days on that for UK Highlands and Islands or a week for standard UK shipping please get in touch and we will assist you. If your in the UK and not received your order we'll send a prompt replacement after 15 working days. The same in the EU after 20 working days and world destinations in 25 days.


What's the deal with pre-ordering something?

Where an item is marked as "Available for pre-order" an expected delivery date and deposit amount (20% of the RRP) will be shown. Any pre-orders are dispatched as soon as possible after we receive them from our suppliers.

Pre-order and deposit terms: We offer a full refund on all deposits within 7 days of payment. After this period and during the term of the order being complete we will not issue a cash refund if you would like to cancel the order by your own admission with or without notice. We will however issue the value of the deposit as credit to spend within www.secretspot.co.uk webstore. In the case of pre-ordered items we reserve the right to change the date of delivery to our customers based upon the estimated delivery date as our suppliers may change their dates of delivery to us due to unforeseen circumstances or delays in shipping etc. If you would like to discuss our pre-order and deposit terms further please contact us.


I would like my order sent to be delivered on a specific date, can you do that?

If you are ordering goods for a particular date or as a gift for a birthday etc, please inform us either by email before ordering or just fill out the 'Special instructions' box in the checkout so we can make every effort to meet your requirements.

Please note that we reserve the right to refund you less 10% of the order value in the event of a cancellation between ordering and delivery on your requested date, due to having taken that item out of stock and other customers missing out.
 

UK, Europe and Worldwide Shipping Prices

Postage item size key:

Small: Clothing, leashes, fins, deck grips, rash vests, DVDs, sunblock, books and smaller accessories

Medium: Wetsuits, large accessories, large roof racks and medium sized goods

Large: Surfboards up to 7'3", bodyboards, Indo boards and oversize goods

XLarge: 7'4" Surfboards+

 

UK Mainland Standard - 2-4 Days              
(Royal Mail 2nd Class/Standard Parcels) Small £1.95   Medium £2.95        
UK Mainland 1st Class - 1-2 Days              
(Royal Mail 1st Class Sign-For) Small £2.95   Medium £4.95        
UK Mainland - Next Working Day              
(Royal Mail Special Delivery) Small £4.95   Medium £5.95        
UK Mainland - Next Workin Day              
(Couriers/Sign-For/Tracking)         Large £9.95   XLarge £19.95
UK Highlands & Islands Standard - 3-5 Days              
(Royal Mail 2nd Class/Standard Parcels) Small £1.95   Medium £2.95        
UK Highlands & Islands 1st Class - 1-3 Days              
(Royal Mail 1st Class Sign-For) Small £2.95   Medium £4.95        
UK Highlands & Islands - Next Working Day              
(Royal Mail Special Delivery) Small £7.95   Medium £9.95        
UK Highlands & Islands - 2-4 Days              
(Couriers/Sign-For/Tracking)         Large £24.95   XLarge £34.95
Nothern Ireland Standard 2-5 Days              
(Royal Mail 2nd Class/Standard Parcels) Small £1.95   Medium £2.95        
Nothern Ireland 1st Class - 1-2 Days              
(Royal Mail 1st Class Sign-For) Small £2.95   Medium £4.95        
Nothern Ireland - Next Working Day              
(Royal Mail Special Delivery) Small £7.95   Medium £9.95        
Nothern Ireland - 2-3 Days              
(Couriers/Sign-For/Tracking)         Large £24.95   XLarge £34.95
Republic of Ireland Standard Airmail - 2-4 Days              
(Royal Mail Airmail) Small £5.95   Medium £6.95        
Republic of Ireland Standard Airmail - 2-4 Days              
(Royal Mail Airmail Sign-For) Small £9.95   Medium £10.95        
Republic of Ireland - 3-5 Days              
(Couriers/Sign-For)         Large £45.00   XLarge £70.00
Europe Standard Airmail - 3-5 Days              
(Royal Mail Airmail) Small £5.95   Medium £6.95        
Europe Standard Airmail - 3-5 Days              
(Royal Mail Airmail Sign-For) Small £9.95  

Medium £10.95

       
Europe - 4-6 Days              
(Couriers/Sign-For)         Large £45.00   XLarge £70.00
Worldwide Standard Airmail - 6-9+ Days              
(Royal Mail Airmail) Small £9.95   Medium £10.95        
Worldwide Standard Airmail - 6-9+ Days              
(Royal Mail Airmail Sign-For) Small £13.95   Medium £14.95        




Please contact us for more information or a custom shipping price to your country if its not mentioned above.