WE ARE HIRING! Customer Service & Warehouse Manager


Customer Service & Warehouse Manager

Location: Wykeham, Scarborough.

Full time postition.

We are looking for a friendly, surf obsessed member of staff to manage the customer experience and general warehouse duties. This is a multi-faceted role in one of the countries oldest surf retailers in which you be able to grow and make your own. We are growing the eCommerce business and are looking for a committed person to manage the customer care and warehouse aspects of the company. 

This position will suit someone who surfs already and wants to be on the front line of surf retail as the jobs requires contact with customers to help them make decisions. Communication and organisational skills are key here, your primary objective is to make sure the customer gets A+ service, from initial contact to making an order to shipping - the role covers all of this.


Tending to customer enquiries and following up on sales leads.

Picking and packing daily orders - will require packing large surfboards!

Ensuring products are online and available to buy. Some SEO and content writing experience would be great but not essential as we will train you!

Warehouse management - ensuring a tidy warehouse and stock management.

Customer returns.

Logisitics management - organising couriers for orders daily.

You will be:

Confident with surf chat in order to talk to our customers about boards, suits, fins and accessories.

Be a exceptionally confident communicator, in person and over the phone.

Have good attention to detail for picking orders.

Have a full diving license and access to a vehicle for picking up stock from our 2 other locations.

Nice to haves:

Have come SEO awareness + writing for putting product online.

Social media experience for marketing.

In return you will get:

A competitive salary.

Surf discounts with the best brands in the world.

Stunning rural workplace in modern offices.

Frequent staff nights out.

To work for a long established and well respected company undergoing a large growth period, you can make your mark here!

Sound good to you? Please send your CV + Cover Letter to us here: admin@secretspot.co.uk with the subject line "Customer Service & Warehouse Manager".

The closing date is Monday 19 Feb 2018