WE ARE HIRING AN E-COMMERCE MANAGER

 

 

 

 

WE LOOKING FOR AN E-COMMERCE MANAGER

 

 

E-Commerce Manager

 

Location: Wykeham, Scarborough

Secretspot are currently looking for an enthusiastic team player to manage the growing e-commerce part of our dynamic business.

This exciting role requires a broad skill set and adaptable attitude to the forever changing surf market. We are looking for someone who can think on their feet and continue to drive the business forward.

Ideally this would suit someone who surfs as it does require technical knowledge of surfboards and wetsuits. However, we will except applications from those willing to dive head first and learn as they go.


Main duties:

First contact customer care - fielding emails and calls, taking control of sales, dealing with order issues and other customer services. You will be the first point of contact for the web business.

Website maintenance – whilst we are not looking for deep technical knowledge; working experience in website maintenance such as best SEO practice, keyword awareness and content writing is important for this role.

Stock management– inputting stock numbers and allocating products to both of our stores.

E-Commerce development - you will be a driving force in the direction of the online business, you will be excited to plan the future for the website, direct marketing plans and manage the growth of the business.

Working with suppliers on product deliveries. Ensuring pre orders are listed on the site. Product buying.

Product listing – making sure new products are listed and properly marketed.

Social media collaboration – working with under staff members to contribute to our growing social media presence.

Customer returns – exchanging / refunding any customer returns as needed.

When required – picking and packing orders.

 

Desired skills:

Exceptionally computer proficient - we use EPOS systems, a custom-built .NET website and Excel (for ordering) extensively. We aren't looking for a developer but definitely someone who understands the E-Commerce stack.

Excellent communicator - with all of our customers, suppliers and other staff members across the locations, your communication skills will need to be on top form!

Ability to work under pressure - during busy periods it is a very fast paced environment so you will need to be sharp.

Leadership skills - you will be managing the largest part of our business, this means looking after a small team of staff.

You will also need a driving licence with full use of a vehicle as we have 3 locations which you may need to visit on occasion.


This role will require a lot of flexibility but the rewards are awesome:

Great salary.

Picturesque, rural work location.

Work for one of the oldest and most respected surf outlets in Europe.

Huge discounts on all our brands.

Frequent staff nights out.

Varied work environment with plenty of room to grow within the company.


This sound like a good fit for you? Send over your CV too: admin@secretspot.co.uk with the subject line "E-Commerce Manager".