Account Help


Secret Spot has some fantastic free tools and features which are available to all account holders. You will be prompted to register for an account with us to buy any of our products, access surf forecasts, surf cams, picture galleries, secondhand board classified listings and anything you subscribe to on the website. You will only need to register once and logging back in to check on orders, edit your options or use our free services is very easy.


New Account Registration

  • To register for a new account simply click on the 'My Account' text on the top right hand side of this website and fill in your details under 'New Customers'.
  • After your initial registration you can access your account anytime from any computer by clicking 'My Account' and logging in under 'Exsisting Customers'.

Registering for a free account on Secret Spot takes 1-2 minutes and gives you access to all the useful features on this website. Once you have registered please be assured we will not share your information with any businesses or organisations outside of Secretspot.co.uk business group, as per the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.


Account Features and Tools

Below you will find a overveiw of features and tools on the 'My Account'page:

  • Account details
    - Edit your billing, posting and contact information
  • Order History
    - All products bought on the account and current status
  • Reviews
    - Reviews already left on the account
    - Summary of products bought which haven’t yet been reviewed
  • Favourites
    - Products that have been marked as favourites on the account
  • Reward Points
    - Summary of reward points system
    - Current number of points and discount (£) available
    - For every single order you place with us you will receive a 5% discount on your next order for regular items (£1 = 0.5 points)
    - For every single order you place with us you will receive a 3% discount on your next order for surfboards (£1 = 0.3 points)  
    - On future orders each reward point can be redeemed for 10p off that order. You can redeem up to the full order value (not including shipping charges)
    - No reward points on sale items, vouchers, package deals, telephone orders and shipping costs


Reward Points


All customers are entitled to our free reward points bonus scheme. For every single order you place with us you will receive a 5% discount for regular items (£1 = 0.5 points) and 3% discount on surfboards (£1 = 0.3 points) which are credited to your account to spend on any future orders.

On future orders each full reward point can be redeemed for 10p discount off that order. You can redeem up to the full order value.

For example, for every £100 you spend on regular items like wetsuits, accessories and clothing you will receive 50 points which equals £5 in value credited to your Secretspot account to spend on any future orders. For £100 spent on surfboards you will receive 30 points worth £3, which is credited to your account and again you can spend on any future orders. When placing your next order you can redeem up to the full value of an item, however this excludes any sale items, vouchers, package deals, telephone orders and shipping costs.

To redeem your points add items to your basket and proceed to the checkout. On the Order Summary page it will tell you how much discount your points are worth and gives you the option to redeem your points. Simple as that!.

The reward point scheme is only available to customers using the Secretspot.co.uk website and is not extended to purchases from our shops. Sorry.


Voucher Codes (E-Vouchers)


As part of our appreciation to our customers and great service we provide, we have a voucher code system to redeem discounts on products on our website. Discount codes are usually for introductory offers, new brand promotions, sales, seasonal promotions or just us giving you, our customer a gift as way of a thanks for your business. Voucher codes we publish on our website, social media or emails will always be displayed with an expiration date and cannot be redeemed for any reason outside of this time. We are not responsible and will not redeem any codes published outside of the terms listed above.


Promotions


We would occasionally like to send you emails with exclusive discount offers, useful surf related information, new product range reviews and anything relevant to the products you buy or your interest in our surf center. Your privacy rights are important to us and you are of course welcome to opt out of any future mailings from us at any time - no problem, no hassle!.


Unsubscribing

If you would like to opt out of any or all of our mailing lists please email: unsubscribe@secretspot.co.uk with your name and registered email address.